Privacy Policy

  1. Introduction

Welcome to Hostaday, operated by OMA IT Solutions. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our hosting, VPS, and domain registration services.

  1. Information We Collect

To provide our services efficiently, we collect the following types of information:

  • Personal Identification Data: Name, email address, phone number, and physical address provided during account registration.
  • Payment & Billing Information: Transaction details required to process your payments. Note: We do not store full credit card numbers on our servers; all sensitive financial data is handled securely by our certified payment partners (Paymob, Fawry, PayPal, and banking institutions).
  • Technical & Usage Data: IP addresses, browser types, operating systems, and access times. If you use Google Sign-In, we collect basic profile data (name and email) authorized by you for authentication.
  • Service Data: Information related to your server configurations, domain registrations, and support tickets.
  1. How We Use Your Information

We strictly use your data for the following business purposes:

  • Setting up, managing, and delivering your hosting accounts and domains.
  • Processing financial transactions and issuing invoices.
  • Preventing fraud, verifying identity, and securing our network infrastructure.
  • Communicating with you regarding service updates, technical support, and billing notices.
  1. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We only share necessary data with trusted third parties under strict confidentiality, including:

  • Domain Registrars: To register a domain name, we must share your contact details with international registrars (e.g., GoDaddy, Namecheap) and regulatory bodies (like ICANN or EUN for .eg domains) as required by global domain registration rules (WHOIS data).
  • Payment Processors: To execute and verify your payments securely.
  • Legal Requirements: We may disclose your data if required by law, court order, or official government request in the Arab Republic of Egypt or relevant international jurisdictions.
  1. Data Security

We implement industry-standard security measures, including SSL encryption, firewalls, and secure data storage, to protect your personal information from unauthorized access, alteration, or destruction. However, no internet transmission is 100% secure, and the Customer must protect their account credentials.

  1. Cookies

Our billing and client management system (WHMCS) uses cookies to keep you logged in, track your shopping cart, and improve your user experience. You can disable cookies in your browser, but this may affect the functionality of your client area.

  1. Your Rights

You have the right to access, update, or correct your personal information at any time through your Hostaday Client Area. You may also request account deletion, subject to our legal obligations to retain billing and transaction records.