Terms & Conditions

  1.  General Provisions & Acceptance of Terms
  • These General Terms and Conditions (“GTC”) govern the relationship between Hostaday (operated by OMA IT Solutions) (“Provider”, “we”, “us”) and the customer (“Customer”, “you”) for all shared hosting, Virtual Private Servers (VPS), domain registrations, and related services. By placing an order, the Customer explicitly agrees to these terms.
  • Incorporation of Policies: By agreeing to these General Terms and Conditions, the Customer explicitly acknowledges and agrees to be bound by all our supplementary policies, including but not limited to the Privacy Policy, Fair Usage Policy (FUP), Right of Withdrawal & Refund Policy, Cookie Policy, and gTLD Domain Policies. All these documents are integrated herein by reference and form an indivisible part of this contractual agreement.
  1. Scope of Services and Infrastructure
  • Hosting Services: Our hosting infrastructure is powered by top-tier global data centers. By utilizing our services, the Customer agrees to comply with the global acceptable use policies governing our network infrastructure.
  • Domain Registration: Domain names are registered via our accredited international registrar partners. The Customer is bound by the respective registration agreements and dispute resolution policies (such as ICANN policies) of these registrars.
  • The Provider reserves the right to migrate services to alternative infrastructure or registrars at its sole discretion to maintain service quality and security.
  1. Absolute Security, Abuse & Customer Responsibilities
  • Website & CMS Security: The Customer bears 100% and absolute responsibility for the security of their website. This includes, but is not limited to, updating Content Management Systems (e.g., WordPress), themes, plugins, and maintaining strong, secure passwords.
  • Compromised Accounts (Hacks & Malware): If the Customer’s website is hacked, compromised, or found to be hosting malware, phishing pages, or illegal scripts due to weak passwords, outdated software, or any other reason, the Provider reserves the right to suspend the account immediately and without prior notice to protect the server and other customers.
  • Zero Tolerance for SPAM: Sending unsolicited mass emails (SPAM), whether intentionally by the Customer or unintentionally via a compromised email account or script, is strictly prohibited. Any account flagged for SPAM will be immediately suspended, and IP blacklist removal fees may be charged to the Customer.
  • Resource Abuse: Running scripts that excessively consume server resources (CPU, RAM, Disk I/O) and degrade the performance of the server is strictly prohibited.
  • Data Backups: The Customer is solely responsible for independently backing up their website data, emails, and databases. The Provider is not liable for any data loss resulting from hacks, malicious deletions, or account suspensions due to Terms of Service violations.
  1. Payment Terms
  • Accepted Methods: Payments are processed securely via Paymob, Fawry, PayPal, and Bank Transfer.
  • Billing Cycle: Services must be paid for in advance according to the selected billing cycle.
  • Late Payments: Failure to settle invoices by the due date will result in immediate suspension. If the account remains unpaid, the Provider reserves the right to terminate the service and permanently delete all associated data.
  1. Term, Cancellation, and Refunds
  • Cancellation: The Customer may request service cancellation at any time via the client area.
  • Termination for Cause: The Provider reserves the right to terminate the contract without notice and without refund if the Customer violates these GTC, engages in fraudulent activity, or severely compromises server security.
  • Domains: Domain registrations and renewals are strictly non-refundable once processed.
  1. Limitation of Liability & Indemnification
  • The Provider ensures high availability but is not liable for downtimes caused by global infrastructure providers, network routing issues, or force majeure.
  • The Customer agrees to indemnify and hold the Provider harmless against any claims, damages, or legal actions arising from the Customer’s hosted content, security breaches, or unlawful activities.

 

  1. Scope of Support Policy

Our technical support team is dedicated to ensuring your hosting environment is online, secure, and functioning correctly. However, it is vital to understand the boundaries of our support to manage expectations efficiently.

  • What We Support:
  • Server infrastructure and network connectivity.
  • Basic functionality of the hosting control panel (cPanel/WHM).
  • Pre-installed server modules (PHP, MySQL, Apache/LiteSpeed).
  • Initial provisioning and billing inquiries.
  • What We Do NOT Support (Out of Scope):
  • Web development, coding (HTML, PHP, CSS, etc.), or web design.
  • Debugging, installing, or configuring third-party scripts, WordPress themes, or plugins.
  • Search Engine Optimization (SEO) or website marketing.
  • Cleaning websites that have been compromised due to outdated customer software or weak passwords.
  • Note: Any out-of-scope technical assistance provided by our team is done purely as a courtesy and does not establish a precedent or an obligation for future support.
  1. Backup & Restoration Policy

While Hostaday performs regular server-level backups for disaster recovery purposes, the Customer assumes absolute responsibility for maintaining their own independent backups.

  • No Guarantee: Our courtesy backups are not guaranteed. We take no responsibility for the loss, corruption, or unavailability of backup data.
  • Restoration Requests: If a Customer requires a manual account restoration from our disaster recovery backups (e.g., due to accidental deletion by the Customer), this service may be provided based on backup availability. Hostaday reserves the right to charge a Technical Intervention Fee (e.g., $10 / 500 EGP per restoration) for this process, as it requires manual administrative work.
  • Account Terminations: If an account is suspended or terminated for non-payment or a violation of the Fair Usage Policy/Terms of Service, all backups associated with that account will be immediately and permanently deleted
  1. Service Level Agreement (SLA)

Hostaday guarantees a 99.9% network and server uptime for our Shared Hosting and VPS services.

  • Compensation: If we fail to meet the 99.9% uptime guarantee in a given calendar month, the Customer is eligible to request an SLA credit. Compensation is strictly issued as Service Credits (extensions of the hosting expiry date) and will never be issued as a cash refund. Typically, we provide one (1) day of free service for every one (1) hour of downtime below the 99.9% threshold.
  • Exceptions to the SLA: Downtime resulting from the following is explicitly excluded from this SLA:
  • Scheduled or emergency server maintenance (which will be announced in advance).
  • Force Majeure events, natural disasters, or global network outages.
  • Customer-induced downtime (e.g., faulty scripts, database locking, IP bans due to failed logins).
  • Distributed Denial of Service (DDoS) attacks targeting the Customer’s specific website.
  • Domain name expiration or DNS propagation delays.
  1. Governing Law & Jurisdiction

These GTC shall be governed by the laws of the Arab Republic of Egypt. The exclusive place of jurisdiction for any disputes arising from this contract shall be the courts of Alexandria, Egypt.